Operating Partner: Lead 100+ Team, Owner Path

Chick-fil-A; Novi (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

PTO & holidays

Health, dental, and vision

Scholarship opportunities

Pathway to Owner/Operator

Job summary

Chick-fil-A Twelve Oaks is seeking an Operating Partner to lead the restaurant’s total performance, covering food safety, quality, hospitality, throughput, team development, and financial results. This role targets proven operators preparing for Owner/Operator opportunities or entrepreneurship.

You will guide 100+ team members across BOH/FOH/Drive Thru, own hiring and performance, manage P&L, and drive KPIs. A clear path to CFA Owner/Operator and mentorship is provided.

Qualifications

• 5+ years of restaurant leadership, with experience leading teams of 100 or more.
• Kitchen foundation with a proven track record in food safety and food quality.
• History of hitting operational KPIs — CEM, speed, accuracy, cost, retention.
• Comfort owning a P&L and coaching Directors to measurable results.
• Servant-leadership posture, high standards, and personal integrity.
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur.

Responsibilities

• Lead daily execution across BOH, FOH, and Drive Thru.
• Own food safety standards, temperature checks, and Icon compliance.
• Drive product quality, speed of service, and order accuracy.
• Uphold facility, equipment, and cleanliness standards.
• Lead, coach, and develop a team of 100+ members and Directors.
• Build succession bench through role-based training and career pathing.
• Set the standard for hospitality-first culture and team member care.
• Own hiring, onboarding, and performance management systems.
• Manage P&L, labor, food cost, and waste to Operator targets.
• Analyze CEM, guest feedback, and sales trends to drive action.
• Build weekly review rhythms tied to measurable outcomes.
• Execute marketing, promotions, and community initiatives.
• Sit in Operator-level planning, budgeting, and vendor conversations.
• Build the operating fluency required for CFA selection process.
• Receive direct mentorship from an LDP-graduate Operator.
• Represent the restaurant in cluster, region, and Support Center visits.

Skills

Restaurant leadership

Food safety

Food quality

Operational KPIs

P&L ownership

Servant leadership

Owner mindset

Multi-unit leadership

ServSafe

Bilingual

Leadership education

Job description

Chick-fil-A Twelve Oaks is seeking an Operating Partner to lead the restaurant’s total performance, covering food safety, quality, hospitality, throughput, team development, and financial results. This role targets proven operators preparing for Owner/Operator opportunities or entrepreneurship.

You will guide 100+ team members across BOH/FOH/Drive Thru, own hiring and performance, manage P&L, and drive KPIs. A clear path to CFA Owner/Operator and mentorship is provided.