Operating Partner

Chick-fil-A; Novi (MI); In loco; USD 39.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

Paid time off

Sundays off

Scholarship opportunities

Direct CFA Owner/Operator pathway

Descrizione del lavoro

Chick-fil-A Twelve Oaks is seeking an Operating Partner to lead a high-volume restaurant, overseeing BOH, FOH, and Drive Thru with accountability for food safety, quality, and hospitality. You will drive KPIs, coach a large team, and prepare for Owner/Operator selection.

You will sit in operator-level planning, mentor by an LDP-graduate Operator, and represent the restaurant in regional activities while advancing a culture of excellence and growth.

Competenze

• 5+ years of restaurant leadership, with experience leading teams of 100 or more.
• Kitchen foundation with a proven track record in food safety and food quality.
• History of hitting operational KPIs — CEM, speed, accuracy, cost, retention.
• Comfort owning a P&L and coaching Directors to measurable results.
• Servant-leadership posture, high standards, and personal integrity.
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur.
• Prior GM, Multi-Unit, or Operating Partner experience.
• ServSafe certification (or ability to obtain within 60 days).
• Bachelor's degree or equivalent leadership experience.

Mansioni

• Lead daily execution across BOH, FOH, and Drive Thru
• Own food safety standards, temperature checks, and Icon compliance
• Drive product quality, speed of service, and order accuracy
• Uphold facility, equipment, and cleanliness standards
• Lead, coach, and develop a team of 100+ members and Directors
• Build succession bench through role-based training and career pathing
• Set the standard for hospitality-first culture and team member care
• Own hiring, onboarding, and performance management systems
• Sit in Operator-level planning, budgeting, and vendor conversations
• Build the operating fluency required for the CFA selection process
• Receive direct mentorship from an LDP-graduate Operator
• Represent the restaurant in cluster, region, and Support Center visits

Conoscenze

Leadership (100+ people)

Food safety

Food quality

KPIs (CEM, speed, accuracy, cost,ret.)

P&L ownership

Servant leadership

Owner/Operator path

Multi-unit leadership

ServSafe

Bilingual (English/Spanish)

Formazione

Bachelor's degree or equivalent leadership experience

Descrizione del lavoro

The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.

WHO THIS IS FOR

An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.

WHAT YOU'LL OWN

Operational Excellence

• Lead daily execution across BOH, FOH, and Drive Thru
• Own food safety standards, temperature checks, and Icon compliance
• Drive product quality, speed of service, and order accuracy
• Uphold facility, equipment, and cleanliness standards

Team Leadership

• Lead, coach, and develop a team of 100+ members and Directors
• Build succession bench through role-based training and career pathing
• Set the standard for hospitality-first culture and team member care
• Own hiring, onboarding, and performance management systems

Business Results

• Manage P&L, labor, food cost, and waste to Operator targets
• Analyze CEM, guest feedback, and sales trends to drive action
• Build weekly review rhythms tied to measurable outcomes
• Execute marketing, promotions, and community initiatives

Owner/Operator Preparation

• Sit in Operator-level planning, budgeting, and vendor conversations
• Build the operating fluency required for the CFA selection process
• Receive direct mentorship from an LDP-graduate Operator
• Represent the restaurant in cluster, region, and Support Center visits

WHAT YOU BRING

Required

• 5+ years of restaurant leadership, with experience leading teams of 100 or more
• Kitchen foundation with a proven track record in food safety and food quality
• History of hitting operational KPIs — CEM, speed, accuracy, cost, retention
• Comfort owning a P&L and coaching Directors to measurable results
• Servant-leadership posture, high standards, and personal integrity
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur

Preferred

• Prior GM, Multi-Unit, or Operating Partner experience
• ServSafe certification (or ability to obtain within 60 days)
• Bilingual (English/Spanish) a plus
• Bachelor's degree or equivalent leadership experience

WHY CHICK-FIL-A TWELVE OAKS

A Path, Not Just a Job

You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.

A Standard-Setting Restaurant

Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.

Compensation & Benefits

• Starting pay: $29 / hour
• Performance bonus tied to restaurant results
• Paid time off and holiday closure (Sundays off)
• Health, dental, and vision insurance
• Scholarship opportunities through Remarkable Futures
• Direct pathway toward CFA Owner/Operator selection