Operating Partner

Chick-fil-A | Twelve Oaks; Novi (MI); In loco; USD 34.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Paid time off

Sunday off

Health insurance

Scholarship program

Owner/Operator pathway

Descrizione del lavoro

Chick-fil-A Twelve Oaks in Novi, MI seeks an Operating Partner to lead a high-volume restaurant, owning food safety, quality, hospitality, throughput, and financial performance. This role prepares you for Chick-fil-A Owner/Operator selection or an entrepreneurial venture.

You will coach 100+ team members, drive KPIs, manage P&L, and partner with leadership to build a culture of excellence and mentorship that elevates guest service and operational discipline.

Competenze

• 5+ years of restaurant leadership with 100+ team experience.
• Kitchen foundation with proven food safety and quality track record.
• Hitting operational KPIs (CEM, speed, accuracy, cost, retention).
• Owns P&L and coaches Directors to measurable results.
• Servant-leadership with high standards and integrity.
• Aspiring Chick-fil-A Owner/Operator or entrepreneur.

Mansioni

• Lead daily execution across BOH, FOH, and Drive Thru.
• Own food safety standards, temperature checks, and compliance.
• Drive product quality, speed of service, and order accuracy.
• Uphold facility, equipment, and cleanliness standards.
• Lead, coach, and develop 100+ team members and Directors.
• Own hiring, onboarding, and performance management systems.
• Manage P&L, labor, food cost, and waste to targets.
• Analyze guest feedback and sales trends to drive action.
• Mentor for CFA Owner/Operator selection and readiness.

Conoscenze

Restaurant leadership

Team leadership

P&L management

Operational KPI focus

Food safety discipline

Customer hospitality

Formazione

Bachelor's degree or equivalent leadership experience

Strumenti

ServSafe certification

Descrizione del lavoro

The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant - food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.

WHO THIS IS FOR

An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.

WHAT YOU'LL OWN

Operational Excellence

• Lead daily execution across BOH, FOH, and Drive Thru
• Own food safety standards, temperature checks, and Icon compliance
• Drive product quality, speed of service, and order accuracy
• Uphold facility, equipment, and cleanliness standards

Team Leadership

• Lead, coach, and develop a team of 100+ members and Directors
• Build succession bench through role-based training and career pathing
• Set the standard for hospitality-first culture and team member care
• Own hiring, onboarding, and performance management systems

Business Results

• Manage P&L, labor, food cost, and waste to Operator targets
• Analyze CEM, guest feedback, and sales trends to drive action
• Build weekly review rhythms tied to measurable outcomes
• Execute marketing, promotions, and community initiatives

Owner/Operator Preparation

• Sit in Operator-level planning, budgeting, and vendor conversations
• Build the operating fluency required for the CFA selection process
• Receive direct mentorship from an LDP-graduate Operator
• Represent the restaurant in cluster, region, and Support Center visits

WHAT YOU BRING

Required

• 5+ years of restaurant leadership, with experience leading teams of 100 or more
• Kitchen foundation with a proven track record in food safety and food quality
• History of hitting operational KPIs - CEM, speed, accuracy, cost, retention
• Comfort owning a P&L and coaching Directors to measurable results
• Servant-leadership posture, high standards, and personal integrity
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur

Preferred

• Prior GM, Multi-Unit, or Operating Partner experience
• ServSafe certification (or ability to obtain within 60 days)
• Bilingual (English/Spanish) a plus
• Bachelor's degree or equivalent leadership experience

WHY CHICK-FIL-A TWELVE OAKS

A Path, Not Just a Job

You'll be mentored by an LDP-graduate Operator who has built a full leadership development system - role clarity, career ladders, and structured coaching - designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.

A Standard-Setting Restaurant

Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.

Compensation & Benefits

• Starting pay: $29 / hour
• Performance bonus tied to restaurant results
• Paid time off and holiday closure (Sundays off)
• Health, dental, and vision insurance
• Scholarship opportunities through Remarkable Futures
• Direct pathway toward CFA Owner/Operator selection

At Chick-fil-A we don't just accept diversity - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Chick-fil-A Twelve Oaks is proud to be an equal opportunity workplace.