Operating Partner

Chick-fil-A; Novi (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

PTO & holidays

Health, dental, and vision

Scholarship opportunities

Pathway to Owner/Operator

Job summary

Chick-fil-A Twelve Oaks is seeking an Operating Partner to lead the restaurant’s total performance, covering food safety, quality, hospitality, throughput, team development, and financial results. This role targets proven operators preparing for Owner/Operator opportunities or entrepreneurship.

You will guide 100+ team members across BOH/FOH/Drive Thru, own hiring and performance, manage P&L, and drive KPIs. A clear path to CFA Owner/Operator and mentorship is provided.

Qualifications

• 5+ years of restaurant leadership, with experience leading teams of 100 or more.
• Kitchen foundation with a proven track record in food safety and food quality.
• History of hitting operational KPIs — CEM, speed, accuracy, cost, retention.
• Comfort owning a P&L and coaching Directors to measurable results.
• Servant-leadership posture, high standards, and personal integrity.
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur.

Responsibilities

• Lead daily execution across BOH, FOH, and Drive Thru.
• Own food safety standards, temperature checks, and Icon compliance.
• Drive product quality, speed of service, and order accuracy.
• Uphold facility, equipment, and cleanliness standards.
• Lead, coach, and develop a team of 100+ members and Directors.
• Build succession bench through role-based training and career pathing.
• Set the standard for hospitality-first culture and team member care.
• Own hiring, onboarding, and performance management systems.
• Manage P&L, labor, food cost, and waste to Operator targets.
• Analyze CEM, guest feedback, and sales trends to drive action.
• Build weekly review rhythms tied to measurable outcomes.
• Execute marketing, promotions, and community initiatives.
• Sit in Operator-level planning, budgeting, and vendor conversations.
• Build the operating fluency required for CFA selection process.
• Receive direct mentorship from an LDP-graduate Operator.
• Represent the restaurant in cluster, region, and Support Center visits.

Skills

Restaurant leadership

Food safety

Food quality

Operational KPIs

P&L ownership

Servant leadership

Owner mindset

Multi-unit leadership

ServSafe

Bilingual

Leadership education

Job description

The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.

WHO THIS IS FOR

An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.

WHAT YOU'LL OWN

Operational Excellence

• Lead daily execution across BOH, FOH, and Drive Thru
• Own food safety standards, temperature checks, and Icon compliance
• Drive product quality, speed of service, and order accuracy
• Uphold facility, equipment, and cleanliness standards

Team Leadership

• Lead, coach, and develop a team of 100+ members and Directors
• Build succession bench through role-based training and career pathing
• Set the standard for hospitality-first culture and team member care
• Own hiring, onboarding, and performance management systems

Business Results

• Manage P&L, labor, food cost, and waste to Operator targets
• Analyze CEM, guest feedback, and sales trends to drive action
• Build weekly review rhythms tied to measurable outcomes
• Execute marketing, promotions, and community initiatives

Owner/Operator Preparation

• Sit in Operator-level planning, budgeting, and vendor conversations
• Build the operating fluency required for the CFA selection process
• Receive direct mentorship from an LDP-graduate Operator
• Represent the restaurant in cluster, region, and Support Center visits

WHAT YOU BRING

Required

• 5+ years of restaurant leadership, with experience leading teams of 100 or more
• Kitchen foundation with a proven track record in food safety and food quality
• History of hitting operational KPIs — CEM, speed, accuracy, cost, retention
• Comfort owning a P&L and coaching Directors to measurable results
• Servant-leadership posture, high standards, and personal integrity
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur

Preferred

• Prior GM, Multi-Unit, or Operating Partner experience
• ServSafe certification (or ability to obtain within 60 days)
• Bilingual (English/Spanish) a plus
• Bachelor's degree or equivalent leadership experience

WHY CHICK-FIL-A TWELVE OAKS

A Path, Not Just a Job

You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.

A Standard-Setting Restaurant

Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.

Compensation & Benefits

• Starting pay: $29 / hour
• Performance bonus tied to restaurant results
• Paid time off and holiday closure (Sundays off)
• Health, dental, and vision insurance
• Scholarship opportunities through Remarkable Futures
• Direct pathway toward CFA Owner/Operator selection