Director of Operations & Leadership Growth

Chick-fil-A; Eatontown (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Closed on Sundays

Scholarship opportunities

Competitive pay

Learning from experienced Operators

Leadership development opportunities

Job summary

Chick-fil-A Eatontown seeks a Director to lead a designated area of restaurant performance, drive measurable improvements, and develop mid-level leaders who can independently run successful shifts.

The role emphasizes ownership, servant leadership, and strong execution across guest experience, quality, and operations, with opportunities for growth and leadership development within the restaurant.

Qualifications

• Demonstrates strong character, integrity, humility, and sound judgment.
• Take ownership and improve results.
• Develop and influence others.
• Lead through other leaders rather than relying solely on personal execution.
• Strong problem-solving and critical-thinking skills.
• Ability to give and receive direct, respectful feedback.
• Hold others accountable to clearly communicated expectations.

Responsibilities

• Own a designated Critical Success Factor, business function, or major area of restaurant performance.
• Establish clear goals, priorities, strategies, and action plans for their area of ownership.
• Produce measurable improvement in assigned business results.
• Regularly analyze performance, identify gaps, determine root causes, and implement solutions.
• Develop and execute plans rather than waiting for the Operator or other Directors to identify problems or determine next steps.
• Develop mid-level leaders who can independently lead successful shifts, coach Team Members, solve problems, and uphold restaurant standards.
• Coach leaders and Team Members through clear expectations, timely feedback, recognition, and accountability.
• Hold leaders accountable for both their behaviors and their results.
• Build leadership capacity and succession within their area of the business.
• Delegate effectively while maintaining ownership of the final outcome.
• Partner collaboratively with other Directors to improve the health and performance of the entire restaurant.
• Maintain a strong understanding of restaurant operations and remain capable of leading the restaurant when needed.
• Protect Operational Excellence, including Guest Experience, Quality, Food Safety, Cleanliness, Speed, and Order Accuracy.
• Identify trends and opportunities using restaurant performance data and operational observations.
• Communicate progress, obstacles, priorities, and results clearly to the Operator and Director team.
• Lead change effectively by communicating the "why," creating buy-in, following through, and measuring adoption.
• Demonstrate excellent written and verbal communication.
• Model Chick-fil-A Eatontown's leadership expectations and culture at all times.

Skills

Leadership

Ownership

People development

Communication

Problem solving

Job description

Chick-fil-A Eatontown seeks a Director to lead a designated area of restaurant performance, drive measurable improvements, and develop mid-level leaders who can independently run successful shifts.

The role emphasizes ownership, servant leadership, and strong execution across guest experience, quality, and operations, with opportunities for growth and leadership development within the restaurant.