Open Order Specialist

Jobtailor; Minnesota; On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Minnesota is seeking an experienced Order Management Specialist to monitor orders, track shipments, and coordinate with sales, purchasing, and logistics to ensure product availability and on-time delivery.

You will maintain accurate records, expedite urgent orders, and troubleshoot bottlenecks while collaborating with teams to deliver exceptional customer service. Proficiency with Epicor Profit 21 and HubSpot is a plus.

Qualifications

• 2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution.
• Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred).
• HubSpot experience is also a plus.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, customer-focused attitude with a problem-solving mindset.

Responsibilities

• Monitor and track the status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Perform additional duties as needed to ensure a positive customer experience.

Skills

Order management

Customer service

Strong communication

Organizational skills

Ability to manage multiple priorities

Tools

Epicor Profit 21

HubSpot

Job description

• Monitor and track the status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Perform additional duties as needed to ensure a positive customer experience.

Requirements

• 2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
• Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred)
• HubSpot experience is also a plus
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, customer-focused attitude with a problem-solving mindset

Core Competencies

Demonstrates expertise in order management and customer service within industrial automation, manufacturing, or distribution sectors, with a strong focus on communication, organization, and problem-solving to enhance customer experience.

Highest-signal resume keywords

• Customer Service Experience
• Order Management Experience
• Intermediate ERP-System Experience
• Strong Communication Skills
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Order Tracking
• Supply Chain Troubleshooting
• Inventory Management
• Report Preparation
• Order Expediting

Soft Skills

• Problem-Solving Mindset
• Customer-Focused Attitude
• Ability to Manage Multiple Priorities

Industry Keywords

• Industrial Automation
• Manufacturing
• Distribution
• Logistics
• Customer Experience

Tools & Technologies

• Epicor Profit 21
• HubSpot