Warehouse and Customer Support Representative

Jobtailor; Phoenix (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

Jobtailor in Phoenix, AZ seeks an energetic Customer Service and Operations Support associate to assist day-to-day branch functions, greet customers, and build relationships with contractors.

You will handle orders, refunds, exchanges, and ensure accurate account information while coordinating with the Operations Manager to deliver exceptional service in a fast-paced sales environment.

Qualifications

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent.
• Ability to flex into the Warehouse as needed by Operations Team.
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
• Forklift experience a plus.
• Building and product knowledge a plus.

Responsibilities

• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered.
• Assist with placement of orders, refunds, or exchanges.

Skills

Customer service

Interpersonal communication

Operations support

Detail oriented

Self-starter

Professionalism

Education

High school diploma

Tools

Outlook

Excel

Forklift experience

Job description

• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered.
• Assist with placement of orders, refunds, or exchanges.

Requirements

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent.
• Ability to flex into the Warehouse as needed by Operations Team.
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
• Forklift experience a plus.
• Building and product knowledge a plus.

Core Competencies

Demonstrates strong customer service skills and the ability to build relationships with clients and contractors. Proficient in operations support, with a focus on detail orientation and effective communication.

Highest-signal resume keywords

• Customer Service Support
• Interpersonal Communication Skills
• Operations Support Experience
• Detail Oriented
• Forklift Experience

ATS Optimization Keywords

Hard Skills

• Order Placement
• Refund Processing
• Exchange Processing
• Building Knowledge
• Product Knowledge

Soft Skills

• Self-Starter
• Professionalism

Industry Keywords

• Sales Environment
• Retail Environment
• Distribution Environment

Tools & Technologies

• Outlook
• Excel