Warehouse and Customer Support Representative

Jobtailor; Lenexa (KS); On-site; USD 38,000 - 46,000; Full time

Job summary

Jobtailor in Lenexa, KS is seeking a Branch Support Associate to assist day-to-day operations, greet customers, and build relationships with contractors, ensuring accurate order and account information and routing inquiries to the right team.

The role requires at least 2 years in operations, sales or customer service in retail or distribution, strong communication, detail orientation, and proficiency with Outlook and Excel; forklift experience is a plus. On-site role.

Qualifications

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent.
• Ability to flex into the Warehouse as needed by Operations Team.
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
• Forklift experience a plus.
• Building and product knowledge a plus.

Responsibilities

• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered.
• Assist with placement of orders, refunds, or exchanges.

Skills

Customer service

Interpersonal communication

Operations support

Detail oriented

Self-starter

Professionalism

Education

High school diploma

Tools

Outlook

Excel

Job description

• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered.
• Assist with placement of orders, refunds, or exchanges.

Requirements

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent.
• Ability to flex into the Warehouse as needed by Operations Team.
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
• Forklift experience a plus.
• Building and product knowledge a plus.

Core Competencies

Demonstrates strong customer service skills and the ability to build relationships with clients and contractors. Proficient in operations support, with a focus on detail orientation and effective communication.

Highest-signal resume keywords

• Customer Service Support
• Interpersonal Communication Skills
• Operations Support Experience
• Detail Oriented
• Forklift Experience

ATS Optimization Keywords

Hard Skills

• Order Placement
• Refund Processing
• Exchange Processing
• Building Knowledge
• Product Knowledge

Soft Skills

• Self-Starter
• Professionalism

Industry Keywords

• Sales Environment
• Retail Environment
• Distribution Environment

Tools & Technologies

• Outlook
• Excel