Patient Access & Referral Coordinator

United-Digestive; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

United-Digestive is seeking a full-time front office coordinator to manage patient scheduling for procedures and follow-up visits across multiple locations in the metro area.

The role requires a high school diploma or GED, with CMA preferred, and 2–3 years of gastroenterology clinic experience. Strong computer literacy and MS Office skills are essential; bilingual candidates are a plus.

Qualifications

• High School Diploma or GED required; CMA preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Bilingual preferred, but not required.
• Staff member must be computer literate and able to operate healthcare system and multiple MS Office applications.

Responsibilities

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures.
• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference.
• Collects and records accurate patient information according to the UD Documentation Requirements.
• Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary.
• Ensures all applicable ancillary services are scheduled at UD.
• Mails/Emails information packets to patients who are new to the practice.
• Answers incoming calls regarding patient appointments and information requests from referring providers.
• Greets onsite patients promptly and courteously.
• Provides or counsels patients with pertinent information regarding medical treatment or procedures; distributes prep information as needed.
• Meets or exceeds quality and productivity standards set by the Practice Manager.
• Queries emails/voicemails and returns patient calls promptly.
• Completes requests for information from other UD staff and ensures timely handling for billing.
• Maintains HIPAA confidentiality; acts as liaison between office and referring practices and hospitals.
• Participates in staff meetings and marketing activities as directed by the Practice Manager.
• Cross trains in other front office functions and travels to metro-area office locations as needed.

Skills

Customer service

Communication

HIPAA compliance

Microsoft Office

Bilingual

Education

High School Diploma or GED

Certified Medical Assistant

Tools

Practice management software

Microsoft Office

Electronic Health Records

Job description

United-Digestive is seeking a full-time front office coordinator to manage patient scheduling for procedures and follow-up visits across multiple locations in the metro area.

The role requires a high school diploma or GED, with CMA preferred, and 2–3 years of gastroenterology clinic experience. Strong computer literacy and MS Office skills are essential; bilingual candidates are a plus.