Open Access Coordinator

The Center for GI Health; Broomall (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

US Digestive Health in Wyomissing, PA seeks an Open Access Coordinator to manage referrals and recall workflows for scheduling through the Open Access program.

The role involves coordinating with patients via calls, texts, MyLGHealth messages, and letters, ensuring timely scheduling, and distributing screening forms within the Open Access team. A strong emphasis is placed on customer service and clear communication.

Qualifications

• High school diploma or GED required; MA preferred.
• Proficiency with Microsoft Office suite (Outlook, Teams, Excel).
• Experience with Epic EMR is preferred.
• Bilingual abilities are a plus.

Responsibilities

• Receive referrals and guide patients through scheduling via Open Access.
• Work through Recall lists to schedule appointments.
• Distribute and collect medical screening forms for the Open Access team.
• Monitor incoming messages and respond or direct as needed.

Skills

Bilingual

Education

High School Diploma or GED Equivalent

MA

Tools

Microsoft Office (Outlook, Teams, Excel)

Epic EMR

Job description

Job Type

Full-time

Description

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.

Competencies

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills are required.

Supervisory Responsibility

None

Work Environment

This position may be located at our Contact Center in Wyomissing PA, or at the individual office location based on the needs of the practice.

Physical Demands

The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Some intermittent travel may be required for training.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

Education and Experience

• High School Diploma or GED Equivalent
• MA
• Medical office experience preferred.
• Bilingual is a plus.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.