Onsite Workplace Experience Lead

Jones Lang LaSalle Incorporated; San Francisco, Northern (CA, KY); Hybrid; USD 57,000 - 64,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Job summary

Jones Lang LaSalle Incorporated in San Francisco seeks a Workplace Services Coordinator to deliver exceptional client experience through executive ticket management, proactive engagement, and high-touch service within a select portfolio of properties.

The role requires 2–3 years in hospitality or facilities, strong customer service and communication skills, and the ability to work on-site five days a week. Proficiency with Google Suite and adaptability to new technology are essential.

Qualifications

• Associates or Bachelor’s degree or equivalent.
• 2–3 years minimum prior relevant experience in hospitality, facility / property management.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to problem solve and develop process enhancements.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to quickly adapt to new devices, technology, and applications.
• Proficient in Google Suite.
• Adhere to the appearance policy.

Responsibilities

• Manage and respond to executive ticket requests and deliver top notch service to executives within the portfolio.
• Lead implementation of building readiness standards for executive spaces.
• Proactively recognize building operational needs to reduce friction for client employees.
• Ensure Workplace Services align with SLAs and brand image, compliant with local laws.
• Collaborate with and influence a broader team to deliver high touch customer service.
• Support leadership with best practices and SOPs.
• Provide operational support and data collection to align with client goals.
• Onsite collaboration across workstreams and event support as needed.

Skills

Customer service

Communication

Collaboration

Organizational skills

Time management

Google Suite

Problem solving

Technology savvy

Education

Associates or Bachelor’s degree or equivalent

Tools

Google Suite

Job description

Jones Lang LaSalle Incorporated in San Francisco seeks a Workplace Services Coordinator to deliver exceptional client experience through executive ticket management, proactive engagement, and high-touch service within a select portfolio of properties.

The role requires 2–3 years in hospitality or facilities, strong customer service and communication skills, and the ability to work on-site five days a week. Proficiency with Google Suite and adaptability to new technology are essential.