On-Site Events & Client Experience Coordinator

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in San Francisco, CA is seeking an experienced Workplace Experience Meeting and Event Coordinator to plan and execute internal and external events, coordinating with on-site teams and vendors to ensure exceptional client experiences. Responsibilities include end-to-end event management, coordinating COIs, basic AV support, and post-event debriefs.

Requirements include 1–3 years’ experience, strong communication, and willingness to travel.

Qualifications

• High School Diploma or GED equivalent
• Flexible scheduling for early morning and evening event support; weekend support as event schedules require
• 1-3 years of experience in event planning, project management, hospitality, or related field.
• Excellent time management and verbal/written communication skills with the ability to communicate professionally.
• Ability to multi-task in a fast-paced environment.
• Exceptional customer service skills with a passion for hospitality.
• Ability to work with clients at all levels of an organization, including C-suite.
• Willingness and ability to travel as needed.
• Proven leadership skills with the ability to manage multiple priorities and deliver results.
• Track record of initiative, integrity, and good judgement.
• Highly collaborative with strong interpersonal skills.

Responsibilities

• Execute simple and full meetings and events.
• Consult with clients to determine event needs such as space, physical set-up, minor AV and event support.
• Serve as primary point of contact for clients; respond to all requests in a timely manner in accordance with established Service Level Agreements
• Manage end-to-end ticket lifecycle with Internal Business Partners (IBPs), including communications, triage, and resolution
• Triage incoming event requests by evaluating completeness, accuracy, space availability, and resource alignment; communicate with IBPs to gather missing information and propose alternatives when needed
• Coordinate Certificate of Insurance (COI) administrative support including requesting and collecting COI documentation from vendors, submitting and tracking COIs through designated compliance platforms, maintaining organized records, and notifying stakeholders of missing, expired, or incomplete COIs
• Provide minor audio-visual support including basic microphone setup (turning on/off), simple sound activation (pressing play/start buttons), and plug-and-play computer connections
• Manage all operations, functions, and logistics including scheduling using client scheduling software and troubleshooting A/V and other set-up issues.
• Conduct supplies inventory audits and coordinate restocking
• Execute pre-event, during-event, and post-event support including planning kick-off calls, coordinating shipments and guest lists, serving as day-of point of contact, conducting debriefs, and closing tickets
• Utilize ticketing systems: Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace products to document and manage event programs; log all activities, requests, and issues accurately in designated client systems
• Document lessons learned, review post-event survey feedback, and identify service enhancement opportunities
• Engage in continuous improvement and innovation by adopting best practices and new tools that provide service delivery efficiencies.
• Handle administrative support such as responding to inquiries and requests.
• Provide information and direction to vendors, facilities staff and service providers to ensure excellent coordination and execution with minimal disruption.
• Follow established escalation procedures and incident reporting procedures.
• All Other duties, as assigned.

Skills

Event planning

Project management

Hospitality

Communication

Travel

Client relations

Education

Bachelor's degree

Tools

Google Workspace

Slack

Job description

Jones Lang LaSalle Incorporated in San Francisco, CA is seeking an experienced Workplace Experience Meeting and Event Coordinator to plan and execute internal and external events, coordinating with on-site teams and vendors to ensure exceptional client experiences. Responsibilities include end-to-end event management, coordinating COIs, basic AV support, and post-event debriefs.

Requirements include 1–3 years’ experience, strong communication, and willingness to travel.