Onsite Windows 11 Upgrade & Field Support Engineer

ReqRoute,Inc; Cambridge (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

ReqRoute,Inc is seeking a Field Support Engineer to work onsite in Cambridge, MA. You will assess Windows 10 workstations, prepare Windows 11 upgrades, and build/configure devices per enterprise standards.

The role includes hardware/software installation, data migration, and coordinating with vendors to resolve compatibility and licensing issues. Responsibilities include documenting assets, validating connectivity to servers and instruments, and performing thorough troubleshooting across

Qualifications

• 3–5 years of IT support or desktop engineering experience.
• Strong Windows 10/11 troubleshooting experience.
• AD/domain and networking concepts, with device management.

Responsibilities

• Assess current Windows 10 workstations to determine Windows 11 upgrade or replacement needs.
• Document asset details, OS, installed apps, peripherals, interfaces, and project data.
• Assess readiness for Windows 11 and identify compatibility issues requiring remediation.
• Support replacement of legacy devices with Windows 11 computers where upgrades are not suitable.
• Build, configure, and prepare Windows 11 workstations per enterprise standards.
• Install and configure business software using approved packages and vendor docs.
• Migrate application configurations, local data, and settings from existing workstations.
• Verify connectivity between Windows 11 devices, instruments, servers, printers, and shares.
• Troubleshoot Windows, drivers, services, installations, and network/peripheral issues.
• Coordinate with software and instrument vendors for compatibility, licensing, drivers, or upgrades.
• Support pre-upgrade backups and ensure recovery options before production changes.
• Execute workstation upgrades using formal procedures and project schedules.
• Support AD/domain integration and endpoint-management requirements.
• Coordinate with infrastructure and cybersecurity for configuration and firewall rules.
• Assist end users during post-upgrade verification.
• Provide technical information for validation activities where needed.
• Document results, configurations, issues, and resolutions in project tracking systems.
• Identify risks and blockers and escalate to the project technical lead.
• Follow SOPs, change-management, data integrity, and GxP practices.
• Participate in deployment planning, technical reviews, and knowledge transfer.

Skills

Windows 10/11

Desktop troubleshooting

AD/domain concepts

TCP/IP/DNS/DHCP

Hardware peripherals

Driver management

Documentation

Onsite deployment support

Vendor coordination

Technical communication

Job description

ReqRoute,Inc is seeking a Field Support Engineer to work onsite in Cambridge, MA. You will assess Windows 10 workstations, prepare Windows 11 upgrades, and build/configure devices per enterprise standards.

The role includes hardware/software installation, data migration, and coordinating with vendors to resolve compatibility and licensing issues. Responsibilities include documenting assets, validating connectivity to servers and instruments, and performing thorough troubleshooting across