Video Conferencing Support Technician

ManpowerGroup Global, Inc.; Town of Mount Pleasant (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is seeking a Video Conferencing Support Technician to join our client’s technology team in Valhalla, NY.

This role focuses on maintaining and enhancing the video conferencing environment, with emphasis on on-site support, incident tracking, and excellent customer service. Responsibilities include installing and configuring conferencing equipment (Cisco, Logitech, Neat), supporting Zoom or Teams, and coordinating high-level video conferencing events.

Qualifications

• Associate degree or equivalent experience in a related field.
• At least 2 years of experience supporting Audio-Visual and IT systems.
• Familiarity with Poly products and third-party video conferencing devices.
• Knowledge of H.320, H.323, and SIP protocols; Zoom or Teams experience preferred.
• Hands-on experience installing and troubleshooting conferencing devices (Cisco, Logitech, Neat).

Responsibilities

• Provide onsite technical support for video and audio conferencing issues to ensure seamless communication experiences.
• Assist in scheduling, managing, and supporting high-level video conferencing events and activities.
• Install, configure, and support video conferencing equipment, including MACD requests, to meet client needs.
• Track and resolve incidents efficiently, maintaining detailed support and process documentation.
• Guide customers in the use of video conferencing software and hardware, delivering exceptional customer service.

Skills

Video Conferencing

Customer service

Troubleshooting

Communication skills

Education

Associate degree or equivalent experience

Tools

Cisco devices

Logitech devices

Neat devices

Poly products

Job description

Our client, a leading organization in the technology and communications sector, is seeking a dedicated Video Conferencing Support Technician to join their dynamic team. As a Video Conferencing Support Technician, you will be an integral part of the support team responsible for maintaining and enhancing our client’s video conferencing environment. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title: Video Conferencing Support Technician

Location:Valhalla, NY

Pay Range: $35-$38/hr

What's the Job?

• Provide onsite technical support for video and audio conferencing issues to ensure seamless communication experiences.
• Assist in scheduling, managing, and supporting high-level video conferencing events and activities.
• Install, configure, and support video conferencing equipment, including MACD requests, to meet client needs.
• Track and resolve incidents efficiently, maintaining detailed support and process documentation.
• Guide customers in the use of video conferencing software and hardware, delivering exceptional customer service.

What's Needed?

• Associate degree or equivalent experience in a related field.
• At least 2 years of experience supporting Audio-Visual and IT systems, with familiarity with Poly products and third-party video conferencing devices.
• Knowledge of H.320, H.323, and SIP protocols, with experience supporting Zoom or Teams preferred.
• Hands-on experience installing and troubleshooting video conferencing devices such as Cisco, Logitech, or Neat.
• Strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.

What's in it for me?

• Opportunity to work in a collaborative and innovative environment.
• Engage in meaningful work supporting cutting-edge video conferencing technology.
• Develop your skills and expertise in a growing industry sector.
• Be part of a diverse and inclusive team committed to excellence.
• Gain valuable experience working directly with clients in a customer-facing role.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay