Onsite Unemployment Claims Admin I (Part-Time)

University of Kentucky; Lexington (VA); On-site; USD 23,000 - 29,000; Part time

Job summary

The University of Kentucky is seeking a STEPS Administrative Support Associate I – Unemployment Claims to provide essential support to the Unemployment Administration team in Lexington, KY. This 100% onsite role handles claim intake, documentation, data entry in SAP, and confidential records management.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a time-sensitive environment while ensuring compliance with policies and

Qualifications

• Two years of administrative support, preferably in unemployment claims.
• High School Diploma or GED required.
• Experience with SAP or similar systems is a plus.
• Experience with records management and HR claims is preferred.

Responsibilities

• Serve as primary contact for unemployment inquiries via phone and email.
• Draft professional communications to internal and external stakeholders.
• Enter and maintain data in SAP and other systems accurately.
• Research information to support unemployment claims and ensure policy compliance.
• Reconcile quarterly unemployment billing with the Kentucky Department.
• Investigate discrepancies in unemployment accounts and take corrective actions.
• Handle confidential information discreetly and maintain confidentiality.

Skills

Organizational skills

Attention to detail

Independence

SAP familiarity

Unemployment knowledge

Written & verbal communication

Confidentiality

Education

High School Diploma or GED

Associate degree preferred

Tools

SAP

Job description

The University of Kentucky is seeking a STEPS Administrative Support Associate I – Unemployment Claims to provide essential support to the Unemployment Administration team in Lexington, KY. This 100% onsite role handles claim intake, documentation, data entry in SAP, and confidential records management.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a time-sensitive environment while ensuring compliance with policies and