On-Site Unemployment Claims Specialist

Vensure Employer Solutions; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Other Benefits

Job summary

Vensure Employer Solutions seeks a detail-oriented Unemployment Claims Associate to coordinate responses and guide clients on best practices while ensuring compliance.

In this role you will manage unemployment claims, interact with client contacts and state agencies, and maintain data in unemployment tracking systems. Strong communication and organizational skills are essential in a fast-paced, professional office environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in an office environment is preferred but not required.
• Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with HRIS, CRM is preferred.

Responsibilities

• Manage and respond to assigned unemployment claims within required deadlines.
• Collaborate with designated client contacts on matters related to unemployment claims.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
• Monitor and manage the unemployment email inbox.
• Review and address state portal correspondence as assigned.
• Maintain accurate client data within unemployment tracking software.
• Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.

Job description

Vensure Employer Solutions seeks a detail-oriented Unemployment Claims Associate to coordinate responses and guide clients on best practices while ensuring compliance.

In this role you will manage unemployment claims, interact with client contacts and state agencies, and maintain data in unemployment tracking systems. Strong communication and organizational skills are essential in a fast-paced, professional office environment.