Onsite Unemployment Claims Admin Support PT (20-30h)

University of Kentucky; Lexington (KY); Hybrid; USD 23,000 - 29,000; Part time

Job summary

University of Kentucky's STEPS Administrative Support Associate I – Unemployment Claims role is based in Lexington, KY. The position provides essential intake support, data entry in SAP, and document management to ensure accurate unemployment claims processing and confidential handling of records.

The role requires a High School diploma or GED, two years of administrative experience, and strong organizational skills.

Qualifications

• High School Diploma or GED required.
• Two years of administrative support experience preferred in unemployment claim management, records management, HR, claims administration, or related fields.
• Must maintain confidentiality and handle sensitive information.
• Experience with SAP or similar systems is a plus.
• Strong written and verbal communication skills.
• Ability to follow detailed procedures and meet deadlines.

Responsibilities

• Serve as primary contact for unemployment inquiries by phone and email.
• Draft clear communications to internal and external stakeholders.
• Enter and maintain data in SAP with high accuracy.
• Support unemployment claims research and ensure compliance with policies, laws, and regulations.
• Reconcile quarterly unemployment billing with the Kentucky Department of Unemployment Insurance.
• Investigate discrepancies and take corrective actions as needed.
• Handle sensitive and confidential information with discretion and integrity.

Skills

Organizational skills

Attention to detail

Independent worker

SAP familiarity

Unemployment insurance knowledge

Verbal communication

Written communication

Confidentiality

Procedural adherence

Education

High School Diploma or GED

Tools

SAP

Job description

University of Kentucky's STEPS Administrative Support Associate I – Unemployment Claims role is based in Lexington, KY. The position provides essential intake support, data entry in SAP, and document management to ensure accurate unemployment claims processing and confidential handling of records.

The role requires a High School diploma or GED, two years of administrative experience, and strong organizational skills.