STEPS Administrative Support Associate I - Unemployment Claims

University of Kentucky; Lexington (VA); On-site; USD 23,000 - 29,000; Part time

Job summary

The University of Kentucky is seeking a STEPS Administrative Support Associate I – Unemployment Claims to provide essential support to the Unemployment Administration team in Lexington, KY. This 100% onsite role handles claim intake, documentation, data entry in SAP, and confidential records management.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a time-sensitive environment while ensuring compliance with policies and

Qualifications

• Two years of administrative support, preferably in unemployment claims.
• High School Diploma or GED required.
• Experience with SAP or similar systems is a plus.
• Experience with records management and HR claims is preferred.

Responsibilities

• Serve as primary contact for unemployment inquiries via phone and email.
• Draft professional communications to internal and external stakeholders.
• Enter and maintain data in SAP and other systems accurately.
• Research information to support unemployment claims and ensure policy compliance.
• Reconcile quarterly unemployment billing with the Kentucky Department.
• Investigate discrepancies in unemployment accounts and take corrective actions.
• Handle confidential information discreetly and maintain confidentiality.

Skills

Organizational skills

Attention to detail

Independence

SAP familiarity

Unemployment knowledge

Written & verbal communication

Confidentiality

Education

High School Diploma or GED

Associate degree preferred

Tools

SAP

Job description

Posting Details

Job Title

STEPS Administrative Support Associate I - Unemployment Claims

Requisition Number

TE09531

Department Name

3JHRE:Employee Relations/Leave Administration

Work Location

Lexington, KY

Salary Range

$16.50 - $21.00/hour

Type of Position

Temporary

Position Time Status

Part-Time

Required Education

High School Diploma or GED

Required Related Experience

Two years of administrative support preferably within unemployment claim management, records management, Human Resources, claims administration, or related experience.

Physical Requirements

• Regular sitting at a computer workstation.
• Frequent keyboarding and document review.
• Regular use of scanning and office equipment.
• Occasional lifting and movement of files and office materials.
• Ability to maintain onsite attendance and support document-handling activities.

Days

Monday – Friday

Specific schedule will be established based on operational needs.

Hours

20-30 hours per week

Job Summary

Join Our Team as a STEPS Administrative Support Associate I – Unemployment Claims!

Our Unemployment Administration team is seeking a motivated individual to provide critical support to our Unemployment department. This position plays an essential role in delivering high-quality service to employees, managers, and external partners, while ensuring accuracy and confidentiality in all interactions.

What You’ll Do:

• Serve as a primary point of contact for unemployment-related inquiries via phone and email.
• Draft clear and professional communications, including emails and letters, to provide guidance and information to both internal and external stakeholders.
• Enter and maintain data in SAP and other systems with a high degree of accuracy.
• Research and gather information to support unemployment claims, ensuring compliance with applicable policies, laws, and regulations.
• Reconcile quarterly unemployment billing from the Kentucky Department of Unemployment Insurance.
• Investigate and resolve discrepancies in unemployment accounts and take corrective actions as needed.
• Handle sensitive and confidential information with discretion and integrity.

This position serves as the primary onsite administrative resource for claim intake, document management, records retention, and workflow support. It is designated as 100% onsite as the duties include: handling confidential personnel records, receiving physical unemployment correspondence, scanning documents, and supporting time-sensitive unemployment claims processes.

This position offers an excellent opportunity to gain valuable experience at the University of Kentucky.

Skills / Knowledge / Abilities

What We’re Looking For

• Strong organizational and recordkeeping skills.
• Excellent attention to detail and analytical abilities.
• Ability to work independently while managing multiple tasks and priorities.
• Familiarity with SAP or similar systems is a plus.
• Knowledge of unemployment insurance processes or HR policies is helpful but not required.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive personnel records.
• Ability to follow detailed procedures within established guidelines.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

• Associate degree preferred.
• Experience in Human Resources, Employee Relations, Payroll, unemployment claims administration, records management, compliance administration, or legal support preferred.
• Experience handling confidential employee information and working in time-sensitive administrative environments preferred.

Deadline to Apply

10/02/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.