IT Support Engineer (Tier 2) — Remote to Onsite

CubX Inc.; Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

Onsite gym

Job summary

CubX Inc. is a fast-growing MSP based in the United States. The IT Support Engineer (Tier 2) role starts remote and will transition to an in-office position in Phoenix, AZ as the team grows.

The role emphasizes proactive problem solving, Microsoft 365 administration, and strong networking skills to support clients nationwide. Responsibilities include cross-platform helpdesk support, Azure and Intune work, email security, and IT project participation.

Qualifications

• 2+ years in MSP or Level 2 support environment.
• Advanced administration of Microsoft 365 services.
• Hands-on networking configuration and troubleshooting experience.

Responsibilities

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices.
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features.
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi.
• Manage endpoints using Microsoft Intune and Windows Autopilot.
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management.
• Configure email security protocols (SPF, DKIM, DMARC).
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals.
• Maintain tickets, documentation, and client communications using ITSM tools.
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments.
• Provide occasional after-hours/on-call support as needed.
• Deliver client training on IT best practices and security awareness.
• Proactively identify and remediate technical issues to enhance client satisfaction.

Skills

MSP experience

Level 2/3 helpdesk

Microsoft 365 admin

Networking troubleshooting

DNS

DHCP

VLANs

Azure administration

Windows/macOS support

Customer facing

Education

Bachelor's degree in Computer Science or related field

CompTIA A+ / Network+ / CCNA certification

Tools

Microsoft Intune

Windows Autopilot

Azure

Exchange Online

SharePoint

Teams

Security & Compliance

Job description

CubX Inc. is a fast-growing MSP based in the United States. The IT Support Engineer (Tier 2) role starts remote and will transition to an in-office position in Phoenix, AZ as the team grows.

The role emphasizes proactive problem solving, Microsoft 365 administration, and strong networking skills to support clients nationwide. Responsibilities include cross-platform helpdesk support, Azure and Intune work, email security, and IT project participation.