Onsite Tier 2 Helpdesk Technician - IT Support Pro

Joint Industry Board of the Electrical Industry; New York (NY); On-site; USD 48,000 - 68,000; Full time

Job summary

Joint Industry Board of the Electrical Industry is seeking a Level 2 Helpdesk Support Professional for a 3-month, onsite assignment in Flushing, NY. The role supports Windows, Mac OS, iOS, Android devices and related IT infrastructure, with Jira/Confluence documentation and ticketing workflows.

The ideal candidate has CompTIA A+ and 2-3 years of hands-on technical support, strong communication skills, and the ability to work 8:30 AM–4:30 PM, Monday–Friday.

Qualifications

• CompTIA A+ certification required; other Microsoft or equivalent certifications a plus.
• 2-3 years of hands-on technical support experience.
• Strong written and verbal communication skills.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide technical support for Windows, Mac OS, iOS, and Android devices.
• Create and close service tickets using Jira; document fixes in Confluence.
• Troubleshoot network, server, and hardware/software issues remotely and on-site.
• Assist with Office 365 suite and security best practices; escalate when needed.

Skills

Technical support

Windows CMD

Office 365

Remote support

Communication

Education

Bachelor's degree in a technical field

Job description

Joint Industry Board of the Electrical Industry is seeking a Level 2 Helpdesk Support Professional for a 3-month, onsite assignment in Flushing, NY. The role supports Windows, Mac OS, iOS, Android devices and related IT infrastructure, with Jira/Confluence documentation and ticketing workflows.

The ideal candidate has CompTIA A+ and 2-3 years of hands-on technical support, strong communication skills, and the ability to work 8:30 AM–4:30 PM, Monday–Friday.