Senior Tier 2 Helpdesk Technician: Windows & Network

Top Prospect Group

New York (NY)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

Top Prospect Group in Queens, NY is seeking a Tier 2 Helpdesk Technician to provide frontline technical support to staff, covering Windows, Mac, iOS and Android devices, printers, scanners, and network gear.

The role involves troubleshooting, remote assistance, ticketing in Jira, documentation in Confluence, and onboarding of security updates and patching while communicating clearly with non-technical users.

Qualifications

CompTIA A+ certification required; other Microsoft certifications a plus.
2-4 years of hands-on technical support experience.
Proficient with Microsoft Office products and O365 including calendaring and delegation.
Experience with CMD in Windows environments.
Familiar with remote support tools and ticketing practices.
Experience with network, hardware, and security policies.

Responsibilities

Provide technical support for Windows, Mac OS, iOS, and Android OS, printers, scanners, and network devices.
Support Virtual PCs and Citrix or other virtual platforms.
Create, modify, & close tickets in Jira; document issues in Confluence.
Interact with users to troubleshoot and resolve network/server/hardware/software issues.
Escalate tickets to System and Network Administrators as needed.
Provide training for Microsoft Office O365 apps including Word, Excel, Outlook.
Maintain security protections via patching and firmware updates.