Onsite IT Helpdesk Technician - Part-Time

Acture Solutions; Town of Fishkill (NY); Sur place; USD 31 000 - 34 000; Temps partiel

Avantages offerts par ce poste

Salary range: $22.50-$25.00 hourly

Part-time schedule: three days per wk

Professional development opportunities

Hands-on IT experience across a range

Collaborative culture

Résumé du poste

Acture Solutions is seeking a Level I Helpdesk Technician to join our Onsite Services team in Dutchess County, NY. This part-time role supports end users across client facilities, logging and resolving requests, and assisting with onboarding and device setup.

You will troubleshoot desktops, laptops, and peripherals, support AD and ticketing systems, and escalate complex issues to Level II/III. CompTIA certifications are a plus; on-site three days per week.

Qualifications

• 1–2 years of desktop support or helpdesk experience.
• Hands-on troubleshooting desktops, laptops, software and peripherals.
• Working knowledge of Windows endpoints and common business apps.
• Basic TCP/IP, DNS, DHCP, Wi‑Fi and workstation connectivity.
• Familiarity with Active Directory and user provisioning.
• Experience with helpdesk ticketing systems.
• CompTIA A+, Network+ and/or Security+ preferred.
• Ability to work onsite three days per week.

Responsabilités

• Serve as the first point of contact for technical support across client facilities.
• Log, track, update, and resolve support requests through the helpdesk ticketing system.
• Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
• Set up, configure, and support printers, peripherals, and other end-user technology.
• Perform device setup, deployment, and swap-outs as needed.
• Assist with user account administration, password resets, and access provisioning.
• Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and cabling.
• Support Active Directory and other user account management tools.
• Escalate complex technical issues to Acture's Level II and Level III support teams.
• Maintain accurate technology asset and inventory records.
• Assist with new-employee onboarding, device setup, and technology orientation.
• Document troubleshooting steps and resolutions clearly and accurately.
• Communicate technical information in a clear and helpful way to non-technical users.

Connaissances

Helpdesk experience

Customer service

Communication skills

Time management

Adaptability

Formation

CompTIA A+

Network+

Security+

Outils

Microsoft Windows

Active Directory

Helpdesk ticketing system

Printer setup

Description du poste

Acture Solutions is seeking a Level I Helpdesk Technician to join our Onsite Services team in Dutchess County, NY. This part-time role supports end users across client facilities, logging and resolving requests, and assisting with onboarding and device setup.

You will troubleshoot desktops, laptops, and peripherals, support AD and ticketing systems, and escalate complex issues to Level II/III. CompTIA certifications are a plus; on-site three days per week.