Tier 2 Helpdesk Technician – Onsite IT Support Pro

Tgi Main Company; Boca Raton (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

401(k)

Job summary

iPower Technologies in Boca Raton, FL is seeking a Level 2 Helpdesk Support professional to provide remote client support over the phone and onsite in a fast-paced IT environment. The role requires following through on customer requests with strong documentation and timely resolutions.

The ideal candidate has 2–3 years of IT experience, a positive attitude, and excellent communication skills, with the ability to prioritize tasks, adapt to deadlines, and maintain high service standards in a

Qualifications

• Windows Server 2008/2012/2016/2019 administration and AD management
• Exchange & Office 365 administration
• Basic network troubleshooting and internet connectivity
• Networking equipment: firewalls, routers, managed switches
• Desktop OS and apps: Windows 7/8/10, MS Office, printers, scanners
• LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, wireless configuration
• Hyper-V/VMware experience is a plus
• MSP (Managed Service Provider) experience
• 2-3 years IT experience

Responsibilities

• Resolve issues escalated from Tier 1 by working with users for timely resolution
• Document initiation, execution, and closing activities for programs/projects
• Meet or exceed performance metrics
• Maintain proactive communication with customers and team members
• Replicate issues to resolve operational difficulties
• Recommend system modifications to reduce user problems
• Escalate complex issues to senior technicians
• Promote a "one team" attitude
• Provide extremely service oriented support
• Handle multiple priorities with urgency

Skills

Excellent written and verbal comms

Excellent troubleshooting

Strong documentation

Professional demeanor

Tools

Exchange & Office 365 Admin

Active Directory Admin

Hyper-V/VMware

MSP experience

Job description

iPower Technologies in Boca Raton, FL is seeking a Level 2 Helpdesk Support professional to provide remote client support over the phone and onsite in a fast-paced IT environment. The role requires following through on customer requests with strong documentation and timely resolutions.

The ideal candidate has 2–3 years of IT experience, a positive attitude, and excellent communication skills, with the ability to prioritize tasks, adapt to deadlines, and maintain high service standards in a