Tier 2 Helpdesk Engineer — Onsite Support (Contract, 3-6 mo)

iSpace, Inc.; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider in Jacksonville, FL is seeking a Helpdesk Specialist for a 3-6 month contract. The ideal candidate has at least three years of technical support experience, familiar with Apple and Windows systems, and possesses strong communication skills. You will provide hands-on support, troubleshoot issues, and enhance the customer experience across various platforms. Competitive compensation offered.

Qualifications

• Minimum of three years of experience in technical support.
• Experience with Apple and Windows systems, iOS and Android.
• Knowledge of enterprise IT tools and basic security practices.

Responsibilities

• Provide technical support through various channels.
• Troubleshoot and resolve issues with devices.
• Document incidents in ticketing system and follow up.

Skills

Technical support

Customer service

Problem-solving

Communication

Tools

Microsoft 365

ServiceNow

JAMF

Active Directory

Job description

A technology solutions provider in Jacksonville, FL is seeking a Helpdesk Specialist for a 3-6 month contract. The ideal candidate has at least three years of technical support experience, familiar with Apple and Windows systems, and possesses strong communication skills. You will provide hands-on support, troubleshoot issues, and enhance the customer experience across various platforms. Competitive compensation offered.