Onsite Telehealth Optometric Assistant - Patient Care Hero

Visionworks of America; Milwaukee (WI); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Part Timers

And more!

Job summary

Visionworks is seeking a Telehealth Specialist/Optometric Assistant (Onsite) to guide patients through remote eye exams and coordinate with Telemedicine physicians. This role is the face of our patient care, ensuring a simple, human and bold experience from check-in to eyewear selection.

Candidates with HS diploma or GED; customer or patient service experience preferred. You will handle records, assist with exams, restock, answer phones, and help educate patients on products and services.

Qualifications

• HS diploma, GED or equivalent related job experience.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Education

HS diploma, GED or equivalent related job experience

Job description

Visionworks is seeking a Telehealth Specialist/Optometric Assistant (Onsite) to guide patients through remote eye exams and coordinate with Telemedicine physicians. This role is the face of our patient care, ensuring a simple, human and bold experience from check-in to eyewear selection.

Candidates with HS diploma or GED; customer or patient service experience preferred. You will handle records, assist with exams, restock, answer phones, and help educate patients on products and services.