Onsite TechOps Administrator I - SOC & Azure (TS/SCI)

Zachary Piper Solutions; Redmond, Northern (WA, KY); Hybrid; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions seeks a TechOps Administrator I to support a Secure Operations Center environment delivering 24x7x365 support for Azure core and Office 365. This onsite role in Redmond, WA requires TS/SCI with Full Scope Polygraph and a strong customer-service mindset.

You will monitor deployments, troubleshoot issues, and coordinate outages with cross-functional teams, while updating procedures and documentation to ensure reliability and audit readiness.

Qualifications

• Bachelor’s degree in a related field or equivalent IT training/experience.
• Clearance: TS/SCI with Full Scope Polygraph required.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Willingness to support shift work in a 24/7 environment.

Responsibilities

• Monitor deployment flow and report status; escalate issues as needed.
• Identify volume drivers and coordinate fixes with feature teams.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions during outages with cross-functional teams.
• Support outage restoration per SLAs and procedures.
• Document investigations and recovery actions for audits.
• Implement recovery actions with engineering teams.
• Troubleshoot and debug system issues to mitigate disruptions.
• Update SOPs and technical documentation as required.
• Support secure work area operations including hardware deployments.

Skills

Customer service mindset

Communication skills

Fast-paced work ability

Troubleshooting

Problem-solving

Shift work in 24/7 environment

Education

Bachelor’s degree or equivalent

Job description

Zachary Piper Solutions seeks a TechOps Administrator I to support a Secure Operations Center environment delivering 24x7x365 support for Azure core and Office 365. This onsite role in Redmond, WA requires TS/SCI with Full Scope Polygraph and a strong customer-service mindset.

You will monitor deployments, troubleshoot issues, and coordinate outages with cross-functional teams, while updating procedures and documentation to ensure reliability and audit readiness.