SOC TechOps Administrator I — Onsite (TS/SCI)

Piper Companies; Atlanta (GA); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401k

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This onsite role in Atlanta, GA requires a TS/SCI Full Scope Polygraph.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast-paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem-solving skills
• Ability to work under pressure in time-sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Skills

Troubleshooting

Communication

Customer service mindset

Time management

Problem-solving

Shift work

Education

Bachelor’s Degree in a related field

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This onsite role in Atlanta, GA requires a TS/SCI Full Scope Polygraph.