K-12 Onsite Tech Support Specialist

Five Star Technology Solutions; Greencastle (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Five Star Technology Solutions is seeking a candidate in Greencastle, Indiana to provide daily onsite technical support for end-users. This role primarily assists students, teachers, and administrators to ensure smooth technology operations.

The ideal candidate must excel in communication and troubleshooting, adapting to the dynamic needs of a K-12 environment. Responsibilities include scheduling device deployment and collection, troubleshooting various devices, and collaborating with school staff to maintain service quality.

Qualifications

• Excellent communication and troubleshooting skills are required.
• Experience in a dynamic K-12 environment is preferred.
• Ability to work within a ticketing system and document detailed troubleshooting notes.

Responsibilities

• Provide Tier I onsite technical support for school staff and students.
• Schedule device deployment and collection of 1:1 devices.
• Perform computer imaging, software installations, and tech inventory maintenance.
• Troubleshoot and repair various devices and peripheral equipment.
• Maintain communication regarding the status of tickets and technology changes.

Skills

Communication skills

Troubleshooting skills

Adaptability

Tools

Ticketing system

iPads

Macbooks

Chromebooks

Windows laptops

Windows Desktop PCs

Interactive whiteboards

Job description

Five Star Technology Solutions is seeking a candidate in Greencastle, Indiana to provide daily onsite technical support for end-users. This role primarily assists students, teachers, and administrators to ensure smooth technology operations.

The ideal candidate must excel in communication and troubleshooting, adapting to the dynamic needs of a K-12 environment. Responsibilities include scheduling device deployment and collection, troubleshooting various devices, and collaborating with school staff to maintain service quality.