Onsite Technical Support & Service Coordinator

Gentis Talent Solutions; Wilmington (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Gentis Talent Solutions seeks an administrative coordinator with a mechanical mindset to triage technical inquiries, document activity, and coordinate resources for onsite service in Wilmington, OH.

You will work across teams including Sales, Customer Service, Technical Support, and Engineering to ensure timely completion of repairs, parts orders, and preventive maintenance. Strong organization and follow-through are essential.

Qualifications

• Administrative or customer support experience with strong organization and follow-through.
• Mechanical aptitude to understand product issues and read technical drawings/BOMs.
• Ability to read technical drawings and bills of materials to identify parts and support service needs.
• Strong written and verbal communication for coordinating customer requests through resolution.
• Associate degree or 6 months to 1 year of related experience or technical training.

Responsibilities

• Manage technical inquiries, complaints, repairs, and onsite service requests.
• Triage incoming requests and coordinate with technical/engineering resources.
• Assist with troubleshooting, quotes, warranty decisions, and parts orders.
• Document all customer activity in service management systems.
• Dispatch internal or third-party service providers for repairs and maintenance.
• Track part orders and shipment schedules; coordinate with Quality, Production and Shipping.

Skills

Technical support coordination

Mechanical aptitude

Administrative organization

Communication skills

Troubleshooting

Documentation & follow-up

Education

Associate degree or technical training

Tools

Service management databases

Job description

Gentis Talent Solutions seeks an administrative coordinator with a mechanical mindset to triage technical inquiries, document activity, and coordinate resources for onsite service in Wilmington, OH.

You will work across teams including Sales, Customer Service, Technical Support, and Engineering to ensure timely completion of repairs, parts orders, and preventive maintenance. Strong organization and follow-through are essential.