On-Site Service Coordinator: Scheduling & Upsell

Kinetico; Ohio; On-site; USD 42,000 - 56,000; Full time

Job summary

Kinetico is seeking a Service Coordinator to handle on-site coordination in Newbury Township, OH. This role entails scheduling installations and service calls, handling customer inquiries by phone and email, and proactively offering additional products and services.

The successful candidate will manage CRM data, upsell ancillary services, and support technicians while maintaining documentation and a high level of customer satisfaction in a fast-paced environment.

Qualifications

• High School Diploma required; an associate degree preferred.
• 3-5 years’ experience in a customer service-oriented role.
• Experience with Salesforce preferred.
• Professional, proactive, multi-tasking in a fast-paced environment.
• Strong interpersonal, written, grammar, and verbal communication skills.
• Experience with Microsoft Office Suite (Word, Excel).

Responsibilities

• Schedules product installations and service calls.
• Answers calls and emails, assesses needs, and selects action per procedures.
• Offers ancillary services and prepares out-of-warranty letters for upgrades.
• Logs calls and emails into CRM and tracks metrics.
• Maintains product installation and warranty information in the database.
• Provides back-up support to in-house sales and service staff; assists Technicians.
• Maintains a clean and safe work environment.

Skills

Customer service

Sales experience

Phone communication

Organizational skills

Time management

MS Office

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

CRM

Job description

Kinetico is seeking a Service Coordinator to handle on-site coordination in Newbury Township, OH. This role entails scheduling installations and service calls, handling customer inquiries by phone and email, and proactively offering additional products and services.

The successful candidate will manage CRM data, upsell ancillary services, and support technicians while maintaining documentation and a high level of customer satisfaction in a fast-paced environment.