Onsite Doors Service & Scheduling Coordinator

Piedmont Door Solutions; Weddington (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Piedmont Door Solutions is seeking a Technical Service Coordinator to join our Charlotte, NC onsite team. You will connect customers, technicians, and the office to manage the service pipeline from first call to final invoice, ensuring on-time, accurate billing and service quality.

The role requires experience with commercial automatic doors or related hardware, strong organizational skills, and proficiency in NetSuite/MSI/Adobe plus Microsoft Office.

Qualifications

• 2+ years of commercial automatic door experience (installation and service).
• Basic technical understanding of door hardware and entrance systems.
• Experience with field service and business software such as NetSuite, MSI, and Adobe (we’re willing to train).
• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Strong phone presence and customer service skills.
• Highly organized, detail-oriented, and calm under pressure.
• Ability to juggle multiple priorities and shifting schedules.
• High school diploma or GED.

Responsibilities

• Serve as the main point of contact for customers: take service requests, set expectations, and provide status updates.
• Triage incoming calls and prioritize emergencies.
• Order parts and materials, issue POs, and follow up with vendors and manufacturers on lead times.
• Review technician work orders for accuracy and completeness before billing.
• Close out jobs and send completed paperwork to billing on time.
• Coordinate repair and upgrade quotes with technicians and the service manager.
• Keep job records, service history, and customer info up to date in our field service software.

Job description

Piedmont Door Solutions is seeking a Technical Service Coordinator to join our Charlotte, NC onsite team. You will connect customers, technicians, and the office to manage the service pipeline from first call to final invoice, ensuring on-time, accurate billing and service quality.

The role requires experience with commercial automatic doors or related hardware, strong organizational skills, and proficiency in NetSuite/MSI/Adobe plus Microsoft Office.