On-Site Security Systems Service Coordinator

TEKsystems; Ohio; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems in Bedford, OH is seeking a Service Coordinator/Technical Customer Support professional for an on-site, contract-to-hire role. You will handle inbound calls/emails, diagnose issues, and coordinate technician visits while ensuring top-tier customer service.

The ideal candidate has 1+ year in customer service or technical support, strong troubleshooting skills, and experience with Microsoft Office. Knowledge of security systems is a plus, and the role offers long-term potential.

Qualifications

• 1+ year of customer service, technical support, dispatching, or call center experience
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Experience working with Microsoft Office and other computer applications
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Experience supporting alarm, security, low-voltage, telecommunications, cable, or internet services
• Previous dispatching or service coordination experience
• Experience working from troubleshooting guides and procedures
• Familiarity with platforms such as Alarm.com, Honeywell, DMP, or similar technologies

Responsibilities

• Answer inbound customer calls and emails regarding security and alarm systems
• Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
• Guide customers through step-by-step troubleshooting procedures
• Resolve issues remotely whenever possible
• Schedule and coordinate field technicians for service calls
• Maintain and update service tickets and customer records
• Communicate with technicians and internal departments to ensure timely resolutions
• Deliver exceptional customer service while handling multiple priorities

Skills

Customer service

Technical support

Dispatch

Call center

Troubleshooting

Communication

Multitasking

Organization

Tools

Microsoft Office

Job description

TEKsystems in Bedford, OH is seeking a Service Coordinator/Technical Customer Support professional for an on-site, contract-to-hire role. You will handle inbound calls/emails, diagnose issues, and coordinate technician visits while ensuring top-tier customer service.

The ideal candidate has 1+ year in customer service or technical support, strong troubleshooting skills, and experience with Microsoft Office. Knowledge of security systems is a plus, and the role offers long-term potential.