Technical Support Coordinator

Gentis Talent Solutions; Wilmington (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Gentis Talent Solutions seeks an administrative coordinator with a mechanical mindset to triage technical inquiries, document activity, and coordinate resources for onsite service in Wilmington, OH.

You will work across teams including Sales, Customer Service, Technical Support, and Engineering to ensure timely completion of repairs, parts orders, and preventive maintenance. Strong organization and follow-through are essential.

Qualifications

• Administrative or customer support experience with strong organization and follow-through.
• Mechanical aptitude to understand product issues and read technical drawings/BOMs.
• Ability to read technical drawings and bills of materials to identify parts and support service needs.
• Strong written and verbal communication for coordinating customer requests through resolution.
• Associate degree or 6 months to 1 year of related experience or technical training.

Responsibilities

• Manage technical inquiries, complaints, repairs, and onsite service requests.
• Triage incoming requests and coordinate with technical/engineering resources.
• Assist with troubleshooting, quotes, warranty decisions, and parts orders.
• Document all customer activity in service management systems.
• Dispatch internal or third-party service providers for repairs and maintenance.
• Track part orders and shipment schedules; coordinate with Quality, Production and Shipping.

Skills

Technical support coordination

Mechanical aptitude

Administrative organization

Communication skills

Troubleshooting

Documentation & follow-up

Education

Associate degree or technical training

Tools

Service management databases

Job description

Location: Onsite | Wilmington, OHStart Date: ASAP | Targeting next weekSchedule: 8:30 AM-5:00 PM ETTop SkillsTechnical Support Coordination: Triage customer issues, coordinate repairs/service, and follow requests through completion Mechanical Aptitude: Ability to understand technical drawings, bills of materials, parts, and product concerns Administrative Organization: Strong documentation, follow-up, prioritization, and customer communication in a fast-paced environmentRequirementsAdministrative or customer support experience with strong organization, prioritization, and follow-throughMechanical aptitude with the ability to understand product issues, ask effective technical questions, and support troubleshootingAbility to read technical drawings and bills of materials to identify parts and support service needsStrong written and verbal communication skills with experience coordinating customer requests through resolutionStrong analytical and problem-solving skills in a fast-paced support environmentAssociate degree or 6 months to 1 year of related experience or technical trainingPlussesExperience supporting technical service, repairs, or field service operationsExperience using service management, product complaint, or technical support databasesExperience coordinating third-party service providers or repair vendorsEnd-to-end project or service coordination experienceManufacturing, medical device, or other technical product environment experienceMostly an Admin role for someone with a Mechanical Mind. They would like to fill next week.________________________________________________________________________________________**Role Overview: **Primary point of contact for customer service support related to technical inquiries, complaints, repairs, parts, and onsite service. This is primarily an administrative coordination role for someone with a mechanical mindset who can triage issues, document activity, coordinate resources, and ensure customer requests are completed.Team EnvironmentSupports customers, Sales, Customer Service, Technical Support, Repair, Engineering, Quality, Production, Procurement, and ShippingCoordinates with internal teams and third-party service providersFast-paced environment requiring strong organization, attention to detail, and follow-throughOnsite in Wilmington, OHCore ResponsibilitiesManage technical inquiries, complaints, repairs, and onsite service requestsTriage incoming support requests and coordinate with technical or engineering resourcesAssist with troubleshooting, repair quotes, warranty decisions, parts needs, and part ordersDocument all customer and service activity in product complaint and service management systemsReview technical drawings and bills of materials to identify correct replacement partsDispatch internal or third-party service providers for repairs, preventative maintenance, field corrections, and warranty workReview third-party service invoices and route to Accounts PayableTrack part orders and shipment schedulesCoordinate with Quality, Production, Engineering, Customer Service, Technical Support, Procurement, and ShippingManage preventative maintenance and extended warranty service activitySupport product installationsFollow up on open and past-due product needsMaintain accurate service records, portals, and shared calendarsYou should be proficient in:Customer SupportTechnical DrawingsTroubleshootingMechanical Aptitude