Onsite Technical Account Manager - Public Safety Drones

Linuxconfig; New York (NY); On-site; USD 81,600 - 130,560; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness programs

Emotional & mental wellness support

Job summary

Axon is seeking a Software Technical Account Manager to support Dedrone’s airspace security solutions in public safety environments. The successful candidate will manage system performance, coordinate deployments, and ensure operational success. This role requires 4+ years of technical account management experience and familiarity with complex systems.

The position is based on-site in New York City, offering a competitive salary and benefits including 401k with employer match and paid parental leave.

Qualifications

• 4+ years of experience in technical account management or similar customer-facing role.
• Strong understanding of networking fundamentals and troubleshooting distributed environments.
• Familiarity with Linux or command-line interfaces is preferred.

Responsibilities

• Lead technical support for assigned agencies and diagnose complex issues.
• Own system operations to ensure uptime and reliability of Dedrone systems.
• Coordinate deployments and updates for hardware and software systems.

Skills

Technical Account Management

System Administration

Problem Solving

Networking Fundamentals

Cross-Functional Collaboration

Education

Bachelor's degree in business administration, computer science, engineering, or a related field

Tools

Power BI

SQL

Job description

Axon is seeking a Software Technical Account Manager to support Dedrone’s airspace security solutions in public safety environments. The successful candidate will manage system performance, coordinate deployments, and ensure operational success. This role requires 4+ years of technical account management experience and familiarity with complex systems.

The position is based on-site in New York City, offering a competitive salary and benefits including 401k with employer match and paid parental leave.