T1 Technical Support Analyst

Quilt Software; Provo (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

3 Weeks of PTO, Holidays, and Paid Vol

Volunteer Day

Medical, Dental, and Vision plans with

Paid Parental Leave

Company Sponsored Life Insurance

401k with Company Match

Job summary

Quilt Software in Provo, UT is seeking a Technical Support Specialist to provide phone and email support for our POS software and hardware. You will become a product expert and help customers operate their stores efficiently while delivering white-glove service.

The ideal candidate is tech-savvy, a quick problem solver, and eager to grow. This onsite role offers strong benefits, PTO, and opportunities to advance within a growing company serving Main Street retailers.

Qualifications

• Experience with PC hardware troubleshooting.
• Strong written, telephone, and personal communication skills.
• Excellent customer service and ability to build relationships with customers.
• Growth mindset – Always learning.
• Advanced knowledge of Windows operating systems (Windows 10/11 Pro, Windows Server 2016).
• Experience with network protocols, switches, and firewall configuration.

Responsibilities

• Think on your feet and resolve problems quickly.
• Answer phone calls and respond to emailed tickets keeping the SLA.
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs.
• Maintain documentation for products and training.
• Troubleshoot technical problems in Windows and SQL Server.
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls.

Skills

PC hardware troubleshooting

Communication skills

Customer service

Growth mindset

Windows OS knowledge

Network/Firewall knowledge

Tools

SQL Server

Job description

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive but thriving!

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert on Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white-glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Provo, UT.

Job Responsibilities

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service softskills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

What We Offer

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Paid Parental Leave
• Company Sponsored Life Insurance
• 401k with Company Match

Location: Onsite Provo, UT

Salary: $19 - $21 / hour

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.