Technical Support Representative

Quantic; Exton (PA); On-site; USD 55,000 - 70,000; Full time

Job summary

Quantic in Exton, PA is seeking a Technical Support Specialist for a full-time, on-site role at our Exton office. You will provide technical support to POS customers, troubleshoot issues, and help ensure customer satisfaction in fast-paced environments.

The ideal candidate has strong analytical and communication skills, experience in customer support and POS systems, and the ability to collaborate with an international team. A bachelor's degree or equivalent experience is preferred.

Qualifications

• Experience with POS applications and retail/restaurant environments.
• Bachelor's degree or equivalent experience.

Responsibilities

• Provide technical support to POS customers.
• Troubleshoot POS issues and document resolutions.
• Ensure customer satisfaction and timely response.

Skills

POS Troubleshooting

Customer Support

Analytical Thinking

Communication

Teamwork

Education

Bachelor's degree or equivalent experience

Job description

Quantic is a cloud-based point-of-sale provider specializing in transforming sales operations for restaurants and retail businesses. With custom and intelligent data-driven solutions, Quantic aims to streamline in-store processes and improve its clients' online presence.

Role Description

This is a full-time onsite role for a Technical Support Specialist located in Exton, PA. The Technical Support Specialist will be responsible for providing technical support to point-of-sale customers, troubleshooting issues, and ensuring customer satisfaction.

This is a 100% On-site position at our Exton, PA, office. No remote work, please

Qualifications

• Technical Support and Troubleshooting skills for our POS application
• Strong analytical skills
• Experience in customer support and point of sale experience is preferred
• Ability to ensure customer satisfaction
• Excellent written and verbal communication skills
• Ability to work well in international team
• Experience in the restaurant or retail industry is a plus
• Bachelor's degree in a related field or equivalent experience