Onsite Tech Support Specialist - Guam (Tier 1/2, DoD)

ADP, Inc.; Guam; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical plans

401(k) plan

Paid time off

Parental leave

Disability insurance

Job summary

Akira Technologies is seeking a Technical Support Specialist to support NAVFAC Marianas with Tier 1/Tier 2 technical support, mobile device management, IT asset management, telecommunications, and day-to-day IT operations.

This onsite role supports NAVFAC CIO3 IT Office and various Guam locations, requiring an active DoD Secret clearance. The role includes developing SOPs, maintaining docs, and preparing reports and invoicing.

Qualifications

• Experience providing enterprise or government IT technical support, including Tier 1/Tier 2 helpdesk functions.
• Experience with MDM, IT asset management, telecommunications, and technical documentation.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams.
• Strong organizational, troubleshooting, documentation, and communication skills.
• Active DoD Secret clearance required.

Responsibilities

• Provide and document Tier 1 and Tier 2 helpdesk support, including ticket resolution, routing, and tracking in the designated enterprise ticketing system.
• Provision, configure, troubleshoot, and maintain enterprise mobile devices using MDM solutions.
• Manage IT hardware, peripherals, MFDs, and software assets throughout their lifecycle, including inventory, deployment, custody tracking, and DRMO disposal.
• Maintain telecommunications records, including phone assignments, telephone directories, and VoIP/landline service requests.
• Develop and maintain SOPs, user guides, technical documentation, and IT communications.
• Prepare spreadsheets, status reports, briefings, correspondence, and other administrative/IT reporting.
• Provide administrative and operational support to the NAVFAC CIO3 IT Office.
• Prepare accurate monthly invoicing and supporting documentation in accordance with contract requirements.
• Perform other IT-related duties as assigned.

Skills

Enterprise IT support

MDM

IT asset mgmt

Telecommunications

MS Office

DoD Secret clearance

Tools

Ticketing system

Job description

Akira Technologies is seeking a Technical Support Specialist to support NAVFAC Marianas with Tier 1/Tier 2 technical support, mobile device management, IT asset management, telecommunications, and day-to-day IT operations.

This onsite role supports NAVFAC CIO3 IT Office and various Guam locations, requiring an active DoD Secret clearance. The role includes developing SOPs, maintaining docs, and preparing reports and invoicing.