Guam On-Site IT Support Specialist | Helpdesk & Assets

Kmrg,-LLC; Guam; On-site; USD 44,000 - 65,000; Full time

Job summary

KMRG, LLC is hiring an IT Support Specialist to provide Tier 1 and Tier 2 helpdesk support for NAVFAC Marianas in Guam. You will troubleshoot hardware/software, manage mobile devices, and maintain IT assets.

The role is 100% on-site at NAVFAC Marianas facilities in Guam with occasional cross-site support. Ideal candidates have DoD 8140 certifications and experience with enterprise ticketing systems, Microsoft Office apps, and asset management.

Qualifications

• Experience in IT helpdesk or desktop support.
• Experience with enterprise ticketing systems.
• Experience supporting mobile devices via MDM.
• Experience tracking IT assets and inventory.
• Proficiency with Microsoft 365 apps.
• Must possess at least one qualifying DoD 8140 certification.
• Maintain 20 hours of Continuous Professional Development annually.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support by email, phone, and Teams.
• Log, categorize, prioritize, and route support requests.
• Troubleshoot hardware, software, and network issues.
• Manage mobile devices and enterprise IT assets.
• Create and update SOPs and user guides.
• Support communications on outages and system updates.

Skills

IT helpdesk

Technical support

Desktop support

Mobile Device Management

Asset management

Customer service

Tools

Ticketing systems

Microsoft 365 apps

Job description

KMRG, LLC is hiring an IT Support Specialist to provide Tier 1 and Tier 2 helpdesk support for NAVFAC Marianas in Guam. You will troubleshoot hardware/software, manage mobile devices, and maintain IT assets.

The role is 100% on-site at NAVFAC Marianas facilities in Guam with occasional cross-site support. Ideal candidates have DoD 8140 certifications and experience with enterprise ticketing systems, Microsoft Office apps, and asset management.