Onsite Tech Support Specialist - Customer Care & Upsell

Afni, Inc.; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training program

Health benefits

401k with matching

Tuition reimbursement

Paid time off

Job summary

Afni, Inc. is hiring an on-site Tech Support Representative for our Tucson facility. You will deliver customer service to inbound calls, troubleshoot telecom issues, and process orders with a focus on first-call resolution and upselling when appropriate.

The position offers a paid training program, a supportive leadership team, and benefits including health/vision/dental, 401k with matching, paid time off, and tuition reimbursement.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Provide world‑class customer service to inbound callers.
• Troubleshoot and resolve customer questions with empathy and efficiency.
• Process orders, update accounts and records, and multitask with attention to detail.

Skills

Customer service

Phone support

Education

GED or High School Diploma

Job description

Afni, Inc. is hiring an on-site Tech Support Representative for our Tucson facility. You will deliver customer service to inbound calls, troubleshoot telecom issues, and process orders with a focus on first-call resolution and upselling when appropriate.

The position offers a paid training program, a supportive leadership team, and benefits including health/vision/dental, 401k with matching, paid time off, and tuition reimbursement.