Onsite Tech Support & Customer Care Pro

Afni, Inc.; Catalina (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health/vision/dental benefits

401(k) with matching

Tuition reimbursement

Job summary

Afni, Inc. in Tucson, AZ is hiring a Tech Support Representative to deliver customer service and technical assistance for telecommunications clients. This on-site role focuses on first-call resolution and resolving inquiries about cable, internet, and home phone devices.

You will process orders, update accounts and records, multitask efficiently, and strive for accuracy. Afni offers a paid training program, benefits, and a culture that supports growth.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Deliver world-class customer service to inbound callers and troubleshoot customer concerns with empathy and efficiency.
• Process orders, update accounts and records, and multitask with strong attention to detail.

Skills

Customer service

Technical support

Phone support

Multitasking

Education

GED or High School Diploma

Job description

Afni, Inc. in Tucson, AZ is hiring a Tech Support Representative to deliver customer service and technical assistance for telecommunications clients. This on-site role focuses on first-call resolution and resolving inquiries about cable, internet, and home phone devices.

You will process orders, update accounts and records, multitask efficiently, and strive for accuracy. Afni offers a paid training program, benefits, and a culture that supports growth.