On-Site Tech Support & Customer Care (Telecom)

Afni, Inc.; Sahuarita (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health/vision/dental benefits

401k with matching

Tuition reimbursement

Job summary

Afni, Inc. is hiring for an on-site Tech Support Representative in Tucson. You will deliver technical support and exceptional customer service for telecom customers, resolving issues and processing orders while updating records and maintaining accuracy.

We offer a paid training program, a supportive team culture, paid time off, health/vision/dental benefits, 401k with matching contributions, tuition reimbursement, and growth opportunities within a long-standing company.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Provide technical support and customer service for telecommunications customers, resolving inquiries on cable, internet and home phone devices.
• Process orders and update customer accounts and records with accuracy.
• Strive for first-call resolution and identify upsell/cross-sell opportunities while maintaining quality standards.

Education

GED or High School Diploma

Job description

Afni, Inc. is hiring for an on-site Tech Support Representative in Tucson. You will deliver technical support and exceptional customer service for telecom customers, resolving issues and processing orders while updating records and maintaining accuracy.

We offer a paid training program, a supportive team culture, paid time off, health/vision/dental benefits, 401k with matching contributions, tuition reimbursement, and growth opportunities within a long-standing company.