On-Site Tech Support & Customer Care Specialist

Afni, Inc.; Marana (AZ); Vor Ort; USD 45.059.000 - 60.962.000; Vollzeit

Benefits dieser Stelle

Paid training

Paid time off

Health benefits

Vision/dental benefits

401k with matching

Tuition reimbursement

Zusammenfassung

Afni, Inc. in Tucson, AZ is hiring a Tech Support Representative to provide on-site technical support and friendly customer service for telecom customers, handling inquiries about cable TV, internet and home phone devices.

You will troubleshoot, aim for first-call resolution, process orders, update accounts, and upsell where appropriate. Afni offers paid training, a supportive team, PTO, health benefits, 401(k) matching, and tuition reimbursement.

Qualifikationen

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Aufgaben

• Provide on-site technical support and customer service for telecom customers.
• Troubleshoot inquiries related to cable TV, internet, and home phone devices.
• Aim for first-call resolution and process orders and account updates.
• Upsell and cross-sell where appropriate while maintaining quality standards.

Kenntnisse

Customer service

Inbound calls

Attention to detail

Empathy

Ausbildung

GED or High School Diploma

Must be 18+

Jobbeschreibung

Afni, Inc. in Tucson, AZ is hiring a Tech Support Representative to provide on-site technical support and friendly customer service for telecom customers, handling inquiries about cable TV, internet and home phone devices.

You will troubleshoot, aim for first-call resolution, process orders, update accounts, and upsell where appropriate. Afni offers paid training, a supportive team, PTO, health benefits, 401(k) matching, and tuition reimbursement.