Tech Support Specialist — Customer Champion

HCL Technologies Limited; El Paso (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking a Tech Support Advisor to join our team in El Paso, TX. This full-time role provides technical troubleshooting and customer support across hardware and software, handling requests via web, phone, and chat while delivering an excellent customer experience.

You will work in a fast-paced environment, document issues for teams, and participate in required training during first shift hours. Experience in healthcare is a plus; certifications like MCSA or ITIL are valued.

Qualifications

• 1–2 years’ experience in a customer support role handling hardware/software troubleshooting or high-volume calls
• Experience supporting customers via phone, e-mail, chat, or in person
• Strong ownership of the customer experience and issue resolution
• Able to multitask, manage time effectively and work independently in a fast-paced environment

Responsibilities

• Troubleshoot product issues and triage support inquiries across multiple products
• Listen to customers and use technical expertise to meet needs
• Provide multi-channel support (web, phone, email, chat)
• Advocate for customers when something doesn’t feel right
• Develop knowledge about product lines and features
• Communicate trends to leadership and suggest customer-focused solutions
• Collaborate with Field Service, Operations, Sales, and Service Supply Chain teams
• Pursue ongoing learning and take on new challenges

Skills

Customer support

Troubleshooting

Technical curiosity

Time management

Independent work

Education

MCSA

ITIL Foundation

HDI Technical Support Professional

Tools

Remote desktop

Help desk software

SQL

Job description

HCLTech is seeking a Tech Support Advisor to join our team in El Paso, TX. This full-time role provides technical troubleshooting and customer support across hardware and software, handling requests via web, phone, and chat while delivering an excellent customer experience.

You will work in a fast-paced environment, document issues for teams, and participate in required training during first shift hours. Experience in healthcare is a plus; certifications like MCSA or ITIL are valued.