Onsite Tech Support & Merchant Onboarding Pro
Strictly
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Benefits offered by this job
Job summary
Strictly is seeking a motivated Technical Support & Onboarding Specialist to join our Miami team on-site. You will onboard new merchant accounts, assist reseller partners with implementations, and troubleshoot technical issues related to payment terminals, gateways, and software integrations.
The role requires strong communication, problem-solving, and organizational skills. Starting pay is $18.00 per hour, with health insurance eligibility after 6 months and hands-on training in payment
Qualifications
- Strong customer service and communication skills.
- Comfortable using computers, software, and technology.
- Excellent troubleshooting and problem-solving abilities.
- Strong organizational skills and attention to detail.
Responsibilities
- Onboard new merchants with account configuration and activation.
- Set up and configure payment terminals, virtual terminals, and software.
- Guide merchants through initial setup, training, and transaction processing.
- Coordinate with internal departments to ensure smooth implementations.
- Track onboarding progress and maintain accurate account records.
- Provide technical support to merchants and reseller partners via phone, email, and remote channels.
Skills
Job description
Strictly is seeking a motivated Technical Support & Onboarding Specialist to join our Miami team on-site. You will onboard new merchant accounts, assist reseller partners with implementations, and troubleshoot technical issues related to payment terminals, gateways, and software integrations.
The role requires strong communication, problem-solving, and organizational skills. Starting pay is $18.00 per hour, with health insurance eligibility after 6 months and hands-on training in payment
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