Technical Support & Onboarding Specialist

Strictly; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance eligibility after 6 0

Hands-on training

Career development opportunities

Collaborative and supportive team

Job summary

Strictly is seeking a motivated Technical Support & Onboarding Specialist to join our Miami team on-site. You will onboard new merchant accounts, assist reseller partners with implementations, and troubleshoot technical issues related to payment terminals, gateways, and software integrations.

The role requires strong communication, problem-solving, and organizational skills. Starting pay is $18.00 per hour, with health insurance eligibility after 6 months and hands-on training in payment

Qualifications

• Strong customer service and communication skills.
• Comfortable using computers, software, and technology.
• Excellent troubleshooting and problem-solving abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Onboard new merchants with account configuration and activation.
• Set up and configure payment terminals, virtual terminals, and software.
• Guide merchants through initial setup, training, and transaction processing.
• Coordinate with internal departments to ensure smooth implementations.
• Track onboarding progress and maintain accurate account records.
• Provide technical support to merchants and reseller partners via phone, email, and remote channels.

Skills

Customer service

Communication

Troubleshooting

Attention to detail

Organizational skills

On-site work

Problem solving

Job description

Technical Support & Onboarding Specialist

Company: Strictly

Location: Miami, FL (On-Site)

Starting Pay: $18.00 per hour

Benefits: Health insurance eligibility after 6 months of employment

About Strictly

Strictly is a growing financial technology company specializing in payment processing solutions, software integrations, and merchant technology.

We provide businesses across healthcare, automotive, retail, and other industries with innovative payment solutions designed to simplify operations and improve the payment experience.

We work directly with merchants and through a network of reseller partners who offer Strictly's technology to businesses nationwide.

Position Overview

We're seeking a motivated, detail-oriented Technical Support & Onboarding Specialist to join our Miami team.

This position plays an important role in supporting both our merchants and reseller partners.

You'll be responsible for onboarding new merchant accounts, assisting reseller partners with implementations, troubleshooting technical issues, supporting software integration setups, and ensuring customers and partners receive timely, professional support.

The ideal candidate is tech-savvy, organized, an excellent communicator, and enjoys solving problems while working with people.

Key Responsibilities

Merchant Onboarding & Account Setup

• Assist new merchants with onboarding, account configuration, and activation.


• Set up and configure payment terminals, virtual terminals, and payment software.


• Guide merchants through initial setup, training, and transaction processing.


• Coordinate with internal departments to ensure smooth implementations.


• Track onboarding progress and maintain accurate account records.

Technical Support & Software Integrations

• Provide technical assistance to merchants and reseller partners via phone, email, and remote support.


• Troubleshoot payment terminals, payment gateways, software connectivity, and transaction-related issues.


• Assist merchants and reseller partners with setting up and configuring Strictly's existing software integrations with their business management systems.


• Guide users through integration setup, connectivity testing, and basic troubleshooting.


• Coordinate with internal technical and development teams to resolve more complex integration issues.


• Assist with system configurations, reporting, and platform functionality.


• Document support requests and ensure timely resolution.

Reseller Partner Support

• Serve as a point of contact for reseller partners requiring onboarding or technical assistance.


• Help reseller partners onboard and activate their merchant accounts.


• Provide product guidance and training on Strictly's payment solutions, software integrations, and platform features.


• Assist partners with troubleshooting issues affecting their merchant portfolios.


• Coordinate with sales and operations teams to support reseller partner needs.


• Build strong working relationships with partners by providing responsive, reliable support.

Customer Service & Operations

• Deliver an excellent support experience to both merchants and reseller partners.


• Maintain clear communication and follow up on outstanding requests.


• Collaborate with internal teams to resolve issues efficiently.


• Help improve onboarding workflows, support documentation, and operational processes.

Qualifications

Required:

• Strong customer service and communication skills.


• Comfortable using computers, software, and technology.


• Excellent troubleshooting and problem-solving abilities.


• Strong organizational skills and attention to detail.


• Ability to manage multiple requests and prioritize tasks.


• Professional attitude and willingness to learn.


• Ability to work on-site in Miami, Florida.

Preferred but Not Required:

• Experience in technical support, customer service, or merchant onboarding.


• Experience in payment processing, fintech, or merchant services.


• Familiarity with POS systems, payment terminals, or payment gateways.


• Experience assisting customers with software installations, configurations, or integrations.


• Experience supporting business partners, resellers, or B2B customers.


• Bilingual English/Spanish.


• Experience with CRM or support ticketing systems.

Compensation & Benefits

• Starting Pay: $18.00 per hour.


• Medical Benefits: Eligibility after 6 months of employment.


• Hands-on training in payment processing and financial technology.


• Opportunities for professional development and career growth.


• Collaborative and supportive team environment.

Why Join Strictly?

At Strictly, you'll have the opportunity to build a career in the growing fintech industry while working with modern payment technologies and software solutions.

You'll gain valuable experience supporting merchants, working alongside reseller partners, and helping businesses implement innovative payment solutions and software integrations.

We're looking for someone who takes initiative, enjoys helping others, and wants to grow with our company.