Specialist I, Technical Support (Call Center)

Dynamics Payments; San Juan (PR); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Dynamics Payments in San Juan, Puerto Rico, is seeking a Specialist I, Technical Support (Call Center) to assist merchants with hardware/software issues and ensure secure processing. You will respond to inquiries with urgency while maintaining strong relationships and service quality.

Ideal candidates hold an associate degree or equivalent IT background, possess fluent English and Spanish communication skills, and demonstrate a proactive, team-oriented mindset.

Qualifications

• Associate degree or equivalent experience in computer information systems or technical support.
• Experience in computer technical support; onsite technician is a plus.
• Experience in customer service or call center environment.
• Excellent communication in English and Spanish.

Responsibilities

• Answer all inbound calls from the IVR.
• Support processing issues for new and existing customers.
• Troubleshoot remotely and onsite.
• Organize and prioritize multiple work assignments.
• Record customer interactions and actions taken clearly.
• Assist in basic IT support in the office.
• Work within KPI timeframes.
• Perform other related duties as assigned.

Skills

Organizational skills

Multitasking

Analytical thinking

Self-motivated

Team player

Adaptability

Education

Associate degree in CIS/CS/Technical Support

Job description

At Dynamics Payments we strive to foster a workplace culture where everyone feels included. Trust, security, integrity, respect and commitment to our customers are the main requirements for our people. So, if you meet the requirements of the positions and feel you can step up to the challenge and become part of the family.

About the position...

Specialist I, Technical Support (Call Center) is the primary contact for new and existing merchants who have technical and financial support issues. Provide frontline customer support, including entry level hardware/software troubleshooting and diagnosis. Respond to merchant requests issues with a sense of urgency. Establish and maintain excellent relationships with merchants. Also, ensure merchant processing is reliable and secure.

Responsibilities:

• Answer all inbound calls, presented from the IVR.
• Support new and existing customers with processing issues
• Troubleshoot client’s issues remotely and onsite.
• Ability to organize and prioritize multiple work assignments.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in a comprehensible manner.
• Assist in basic IT support within the office.
• Work with timeframes in compliance with company KPI’s standards.
• Performs all other related duties as assigned.

Requirements:

• Associate degree or equivalent experience in Computerized Information Systems, Computer Science and/or Technical Support environment.
• Related experience in the computer technical support field, onsite technician experience is a plus.
• Related experience in customer service and/ or call center environment.
• Excellent communication and written skills in English and Spanish.

Skills:

• Strong organizational and time management skills.
• Ability to multitask in a highly dynamic environment.
• Quick, analytical, and creative thinking abilities.
• Self-motivated, team player, detail oriented, and well organized.
• Outgoing personality and the ability to work with people with a range of skills and differing needs.
• Must be able to adapt and learn new skills in a fast-paced industry.

Pay:

• $13.00 p/h
• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Dynamics Payments LLC, is proud to be an Equal Opportunity Workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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Note to Agencies:

Dynamics Payments, LLC does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Dynamics Payments HR or to Dynamics Payments employees. Dynamics Payments, LLC is not responsible for any fees associated with unsolicited resume submissions.