Tech Support Representative

Afni, Inc.; Benson (AZ); On-site; USD 49,594,000 - 56,482,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

401k with match

Tuition reimbursement

Job summary

Afni, Inc. on-site at our Tucson facility is seeking a Tech Support Representative to provide outstanding customer service for telecommunications products. You will resolve inquiries, process orders, and update records while leveraging product knowledge to upsell where appropriate.

The role emphasizes first-call resolution and a supportive team culture. The position offers a paid training program, leadership support, paid PTO and sick time, health/vision/dental benefits, a 401(k) with matching

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Deliver world-class customer service to inbound callers, troubleshoot and resolve inquiries with empathy and efficiency.
• Process orders and update accounts and records; multitask and pay close attention to detail.
• Utilize product knowledge to upsell and cross-sell where appropriate.

Skills

Customer service

Education

GED or High School Diploma

Job description

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.

This role is on-site at our Tucson facility.

What can you expect from your work at Afni?

This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution for inquiries and issues related to cable television, internet, and home phone devices while ensuring an exceptional customer experience. The role emphasizes first-call resolution, revenue generation through upselling and cross-selling opportunities, adherence to quality standards, and continuous learning to support evolving products, services, and customer needs. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

What do we offer?

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What are the qualifications to be a Tech Support Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States