Onsite Tech Customer Support Specialist

Electronic Toll Collection (Pty) Ltd; Corona (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

Kapsch TrafficCom is seeking a full-time Customer Service Representative in Corona, CA to handle inquiries, process payments, and support program operations. This onsite role requires 1–3 years in customer service, strong communication, and the ability to learn proprietary systems.

Starting pay ranges from $17.50 to $22.00 per hour. Training is provided; shifts run 8:00 am–6:00 pm Monday–Friday with a rotating Saturday schedule.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of experience in a customer service call center or retail.
• Excellent communication and a professional phone demeanor.
• Beginner to intermediate MS Office experience.
• Ability to learn internal, proprietary systems.
• Self-motivated, dependable, detail-oriented and team oriented.
• Analytical mindset with a sense of urgency and initiative.
• Will work an 8-hour shift 8:00 am–6:00 pm with rotating Saturday shifts.

Responsibilities

• Serve as the first point of public contact for customer service issues.
• Respond to calls and provide information about the PROGRAM.
• Maintain knowledge of the center and PROGRAM operations to assist customers.
• Process payments for replenishment or violations.
• Open cases for unresolved inquiries.
• Handle complaints and adjust accounts as directed by supervision.
• Process and reply to emails from customers.
• Process customer disputes.
• Process image review queues.
• Conduct web chats to assist customers.
• Close customer accounts and issue refunds when necessary.
• Update toll violations, payments, and demographics as needed.
• Document all updates in BOS.
• Maintain a professional, customer-focused orientation.
• Collaborate effectively within the team and perform other duties.

Skills

Communication

Interpersonal skills

Phone demeanor

MS Office

Learn internal systems

Team player

Analytical

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

Kapsch TrafficCom is seeking a full-time Customer Service Representative in Corona, CA to handle inquiries, process payments, and support program operations. This onsite role requires 1–3 years in customer service, strong communication, and the ability to learn proprietary systems.

Starting pay ranges from $17.50 to $22.00 per hour. Training is provided; shifts run 8:00 am–6:00 pm Monday–Friday with a rotating Saturday schedule.