Onsite Customer Support Specialist – Toll & Payments

Electronic Toll Collection (Pty) Ltd; Corona (CA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

No-cost medical insurance for employee

Job summary

Kapsch TrafficCom is seeking a customer service associate for an onsite role in California. You will handle calls, emails and chats, process payments, and resolve inquiries with a focus on accuracy and customer satisfaction.

The position requires 1-3 years in customer service, excellent communication, and the ability to work 8-hour shifts 8:00 am–6:00 pm with rotating Saturdays. Starting pay rate is $17.50–$22.00/hr; bilingual preferred but not required.

Qualifications

• High school diploma or equivalent required.
• 1-3 years' experience in a customer service call center or retail environment.
• Excellent communication skills, interpersonal skills and professional phone demeanor.
• Beginner to intermediate MS Office - Word, Excel and Outlook.
• Ability to learn internal, proprietary systems.
• Self-motivated, dependable, detail-oriented and team-oriented.
• Analytical, with a sense of urgency and initiative.
• Must be able to work 8-hour shift 8:00 am–6:00 pm Mon-Fri with rotating Saturday 9:00 am–1:00 pm.

Responsibilities

• Serves as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information about the PROGRAM.
• Maintain knowledge of the center and PROGRAM operations to assist customers and resolve problems.
• Process credit card and e-check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.
• Handle customer complaints and adjust account discrepancies as requested.
• Process and reply to emails from customers.
• Process customer disputes and image review queues.
• Conduct web chats to answer questions and assist customers.
• Close customer accounts and issue refunds when necessary.

Skills

Customer service

Call center

MS Office

Education

High school diploma

Tools

MS Office

Job description

Kapsch TrafficCom is seeking a customer service associate for an onsite role in California. You will handle calls, emails and chats, process payments, and resolve inquiries with a focus on accuracy and customer satisfaction.

The position requires 1-3 years in customer service, excellent communication, and the ability to work 8-hour shifts 8:00 am–6:00 pm with rotating Saturdays. Starting pay rate is $17.50–$22.00/hr; bilingual preferred but not required.