Onsite Customer Service Pro — Tech Solutions Full Benefits

Kapsch Group; Corona (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

No-cost medical insurance for employee

No-cost medical insurance for depend­e

Job summary

Kapsch TrafficCom in Corona, CA is seeking a full-time customer service representative to be the first point of contact for the public, respond to calls, and provide information about the PROGRAM. Training is provided and the role includes handling payments and inquiries.

The position is onsite with hours 8:00 am–6:00 pm Monday to Friday and a rotating Saturday shift. 1–3 years in customer service preferred; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• 1-3 years’ experience in a customer service call center or retail environment.
• Excellent communication skills and professional phone demeanor.
• Ability to learn internal, proprietary systems; detail oriented and team‑oriented.

Responsibilities

• Serves as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information about the PROGRAM.
• Maintain knowledge of the customer service center and PROGRAM operations to assist and resolve problems.
• Process credit card and e‑check payments for replenishment or violation payments.
• Open cases for unsolved inquiries and handle complaints.
• Process and reply to emails from customers and handle disputes.
• Update toll violations, payments, and customer data; document updates in BOS.
• Conduct web chat to answer questions and provide assistance.
• Work 8:00 am – 6:00 pm Mon–Fri with rotating Saturday 9:00 am – 1:00 pm.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Kapsch TrafficCom in Corona, CA is seeking a full-time customer service representative to be the first point of contact for the public, respond to calls, and provide information about the PROGRAM. Training is provided and the role includes handling payments and inquiries.

The position is onsite with hours 8:00 am–6:00 pm Monday to Friday and a rotating Saturday shift. 1–3 years in customer service preferred; high school diploma required.